HM WE
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    Privacy Policy

    Introduction

    Welcome to Hidromas. This Privacy Policy explains how our mobile applications, HM Connect and HM WE, collect, use, share, and protect your personal data. These apps are designed for Hidromas engineers, dealers, technicians, managers, and customers to manage service trips, meetings, complaints, call logs, travel, and expenses.

    By using these apps, you agree to the terms outlined in this policy.

    1. Information We Collect

    • Personal Identification Information: Name, phone number, email address, employee ID, customer code, and similar details.
    • Device and Log Information: Device type, OS version, unique device identifiers, IP address, crash reports, and usage data.
    • Location Information: GPS data (with your consent) for tracking service trips, attendance, and navigation support.
    • Media and File Access: Uploaded images, documents, and expense receipts (e.g., photos of bills or tickets).
    • App Activity Data: App screen views, feature usage, interaction logs (e.g., logged complaints, trip updates).

    2. How We Use Your Information

    Your data is used to:
    • Facilitate service trip management, meeting tracking, complaint resolution, and expense reporting.
    • Improve app features and performance.
    • Enable secure login and personalized experience.
    • Send service updates or app-related notifications (with opt-out options).

    3. Data Sharing and Disclosure

    We do not sell or rent your personal data. We may share it with:
    • Authorized Hidromas personnel and administrators.
    • Trusted third-party service providers (e.g., for analytics, cloud hosting).
    • Authorities, if required by law.
    All parties we work with are contractually bound to protect your data.

    4. Permissions and Device Access

    The apps may request the following permissions:
    • Location Access: For logging trips and field visits.
    • Camera and Storage: For uploading expense receipts or issue photos.
    • Phone and Network State: To manage in-app call logs and connectivity.
    Permissions are only requested when needed and explained in-app.

    5. Data Security

    We use industry-standard encryption, secure servers, and access controls to protect your information. Sensitive data (e.g., passwords) is encrypted at rest and in transit.

    6. Your Rights

    You have the right to:
    • View and update your profile data.
    • Request deletion of your account and data.
    • Withdraw consent to data collection (where applicable).
    To exercise these rights, contact us at the details below.

    7. Children’s Privacy

    Our apps are not intended for children under 16. We do not knowingly collect data from minors.

    8. Changes to This Policy

    We may update this Privacy Policy to reflect changes in law or app functionality. You’ll be notified of major changes via in-app alerts or email.

    9. Contact Us

    If you have any questions or concerns about this policy, contact:

    Hidromas Global
    Dukdalfweg 26, 1041BE Amsterdam, Netherlands
    📧 info@hidromasglobal.com
    📞 +31 687 162 832